When will my order be processed?

Orders are processed and shipped Monday through Friday within 1 to 2 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.


Where is my order?

Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your SiiZU account at any time and select “My Orders” to review your order status.


What is your return policy? 

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Email with your order number for the return label.

We do not accept returns on final sale items. 


What if my package was marked "delivered", but I haven't received it?

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

If the package still does not show up, please call USPS to file a claim. SiiZU cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.


Do you restock styles that are sold out?

Most of our styles are seasonal or limited editions; this means that once they sell out they will not be restocked. However, some of our classic styles are frequently restocked. If you like a style, please sign up for email notification, we will bring back the style if the wishlist is long :))


Where are SiiZU's products manufactured? 

Everything is manufactured either in the United States or overseas in factories located primarily in southern China or Japan.


Do you ship internationally? 

Yes, we ship to several international countries. Simply select "International Checkout" on Checkout page.






What is Klarna? 

Klarna and SiiZU have partnered to provide flexible online payment options for SiiZU shoppers through Buy now. Pay later.


How do I pay in 4 interest-free installments? 

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase.


Is there a fee to pay later in 30 days or in 4 interest-free installments?

There are no upfront fees or interest when you pay in 30 days or in installments through Klarna.


Will this affect my credit score?

When you choose to Pay later in 30 days or in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.



MATERIAL - Jewelry 


How do I know what materials are used in my jewelry?

The materials used in each product are listed on the individual product page. All of our jewelry is lead- and nickel- free.


Can I request a custom piece?

We offer customization for some of our pieces, please email anytime and we’ll pass along to our Product Team.




MATERIAL - Handbag 


What is sustainable leather?

TRADITIONAL VEGAN LEATHER manufacturing process contains solvents made of chemical materials containing DMF and other hazardous material, which is cruelty-free but is bad for the environment. The leather we used is Cotton-backed Microfibre PU which contains ZERO DMF during the manufacturing process. Our suppliers use water instead of hazardous solvents during the process.